Midcoast Internet Solutions is the Rockland branch office for GWI.
Report A Service Issue
Connection Speed Test
Rockland Numbers
Toll Free: 1-855-891-4188
Voice: 207-594-8277
ext. 384 – Domain Hosting Services
ext. 375 – Billing Questions
Fax: 207-596-7248
Email:
Billing Questions: accounts@midcoast.com
Support Questions: help@midcoast.com
Mailing or Visiting:
25 Oak Street
P.O. Box 669
Rockland Maine 04841
Office Hours:
Monday-Friday 8:00am-5:00pm
Technical Support Hours:
Monday-Friday 8:00am-9:00pm
Meet the friendly and local staff members of Midcoast Internet Solutions
Jason Philbrook ~ Founder and Systems Administrator
Jason started Midcoast Internet Solutions after leaving Worcester Polytechnic Institute in the spring of 1995. He has two years of college under his belt, and plans to never stop learning.
Jason’s workday includes Linux server administration, network design and troubleshooting, broadband administration, researching new technology, working with vendors, and brewing excellent coffee.
Constant technology upgrades and overseeing service to thousands of customers keep Jason very busy at Midcoast Internet Solutions. Outside of work, Jason enjoys classic cars, motoring, photography and history. He also volunteers with his wife, Allison, at church and school. They live in Owls Head with their two daughters and a tiger cat named Hobbes.
Bill Batty ~ Customer Manager / Public Relations
bbatty@midcoast.com
Bill Batty Jr. started with us in the fall of 1999. As Customer Manager, he’s responsible for the day-to-day running of the office, and most importantly he’s in charge of accounts receivable (sending you your bill!). He also does most of the marketing. In his spare time, Bill likes to play the drums, and can also be seen bombing around the streets of Rockland on his motorscooter. He and his beloved wife Susan have three children: daughter Julia and twin boys Matthew and Nathaniel.
Burton Wilcox Jr. ~ Wireless Service Manager
bjwilcox@staff.gwi.net
Burton joined the Midcoast team in the summer of 2009 and works at our Rockland office. Burton works primarily with coordinating Wireless Internet Installations & Service scheduling. In the past, Burton has also served as a member of our Technical Support and as a Fiber/Wireless Technician. In addition to Wireless, Burton was part of the team that led the effort to install a state of the art Fiber Optic Network to Squirrel Island and Indian Point in Georgetown. If you have any questions regarding Wireless Internet service please contact Burton at 207-594-8277 ext. 387
Jim Thompson ~ Web Hosting Manager /Technical Support
jt@midcoast.com
Jim has been working at MIS since 1998. He has a degree in business management and some design education as well. Jim has worked in many areas of the company over the years but he currently manages web hosting, helps on the tech floor, and assists in the marketing department. In his free time he enjoys spending quality time with his wife. Jim enjoys giving back to the community through his church where he likes to get involved. He is currently MIS’s longest serving employee.
Ron Goff ~ Technical Support/Server Maintenance
ron-work@midcoast.com
Ron joined our staff in the winter of 1999 and has been working with computers and in the technology field for several years. Ron can be found in the Rockland Office answering phones and helping customers in the front lobby. He has a strong background working with the IBM/PC platform and is always trying to stay aware of new and upcoming Internet and computer trends and technologies. In his spare time Ron enjoys spending time with his family.
Peter Tyler ~ Technical Support
ptyler@midcoast.com
Peter started with MIS in August of 2006. He has lived in the mid-coast area all of his life. A majority of his previous work experience has been customer service. When not at work, he is spending time with his beautiful wife and adorable daughter, gaming on-line, playing playstation, catching up on the latest Heroes episodes, or watching a good movie.
Chip Webber ~ IT/Development
chipw@midcoast.com
Chip joined Midcoast in the Fall of 2004 and had worked at the Nobleboro office. Chip has recently shifted to the Rockland office after the closure of the Nobleboro office. He graduated in 1991 from the computer science program at Andover College and brings considerable experience in computer repair and network administration to the company. Chip specializes in DSL.